Ashok Aircon Service — Privacy Policy

Overview

Ashok Aircon Service ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your information when you use our door-to-door AC services or contact us through any channel.

We collect only the information necessary to deliver your door-to-door service. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Information We Collect

When you request a service, book a TREX 365 plan, or contact us, we may collect:

Full name and contact number (phone/WhatsApp)
Email address (if provided voluntarily)
Service address for door-to-door visits
AC brand, model, and type of service requested
Service history and previous job records
Payment records (amount, date, method) — no card details are stored

We do not collect sensitive personal information such as government ID numbers, financial account details, or medical data.

How We Use Your Information

We use the information we collect for the following purposes:

Confirming and scheduling your door-to-door service appointment
Dispatching the appropriate technician to your location
Communicating updates about your booking via call or WhatsApp
Sending service reminders for TREX 365 plan visits
Maintaining service records for warranty and follow-up purposes
Improving the quality and efficiency of our services

Sharing Your Data

We do not sell your personal information to any third party. Your data may be shared only in the following limited situations:

With our technicians — solely to carry out your requested door-to-door service
With service partners involved in spare part sourcing, where necessary
When required by law, court order, or government authority

All technicians and staff are bound by confidentiality obligations regarding customer data.

Door-to-Door Services & Location Data

Because all our services are delivered directly to your home or office, we collect your service address. This address is used exclusively for dispatching our technician and is not stored beyond what is operationally necessary.

Your address is shared only with the assigned technician for the purpose of completing your service visit. It is not used for advertising or shared with any third-party marketing services.

Data Retention

We retain your personal information for as long as is necessary to provide our services and meet our legal obligations. Typically:

Service records are kept for up to 3 years for warranty and follow-up purposes
Payment records are kept for up to 7 years as required by financial regulations
Booking requests that did not result in a completed service are deleted within 6 months

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of your personal data (subject to legal retention obligations)
Withdraw consent for marketing communications at any time
Raise a complaint regarding how we handle your data

To exercise any of these rights, please contact us at tekbahandursunar@gmail.com.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our records are stored securely and access is restricted to authorised personnel only.

However, no transmission of data over the internet or mobile network can be guaranteed as fully secure. We encourage you to contact us directly by phone for any sensitive matters.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Phone / WhatsApp: +971 0563403747
Email: airconeservise@gmail.com

We aim to respond to all privacy-related enquiries within 5 business days.