Agreement to Terms
By booking a service, contacting us, or using any of our door-to-door AC services, you agree to be bound by these Terms and Conditions. These terms apply to all services provided by Ashok Aircon Service, including individual service calls, TREX 365 maintenance plans, and emergency repairs.
If you do not agree with any part of these terms, please do not proceed with booking a service.
Our Services
Ashok Aircon Service provides door-to-door air conditioning services including installation, repair, cleaning, gas refilling, PCB repair, uninstallation, and emergency call-outs. All services are performed at your specified address by our certified technicians.
- All services are carried out at the customer's location — we do not operate a workshop drop-off service
- Service appointments are subject to availability and technician scheduling
- We reserve the right to decline a service request if it falls outside our service area or capability
- Estimated arrival times are provided in good faith but may vary due to traffic or prior job overruns
TREX 365 Maintenance Plans
The TREX 365 plans (1 Month, 3 Months, 6 Months, and 12 Months) are door-to-door maintenance contracts providing scheduled visits and priority service.
All TREX 365 plans operate on a pay-at-door model. No advance payment is required. You pay only after each service visit is completed at your location.
- The number of visits corresponds to the plan duration (e.g., 6-Month plan = 6 visits)
- Visits are spaced approximately one per month for multi-month plans
- Scheduling of visits is coordinated between the customer and our team
- Unused visits from a plan period cannot be carried forward or refunded
- Each plan covers service for one AC unit unless otherwise agreed in writing
- Additional units or services beyond the plan scope are charged separately
Payment Terms
All services, including TREX 365 plan visits, are payable at the door upon completion of the service. We do not request or accept advance payments.
Ashok Aircon Service will never ask you to transfer money in advance. If anyone claiming to represent us requests an advance payment, please contact us immediately to verify.
- Payment is accepted in cash at the time of service completion
- Prices quoted before the service are final unless additional work is agreed upon during the visit
- Any additional parts required will be communicated and approved before installation
- A receipt or invoice will be provided upon request
Service Warranty
We stand behind our work. All repair services are covered by a 90-day warranty from the date of completion.
- If the same fault recurs within 90 days, we will return and rectify it at no additional labour charge
- Warranty covers the specific repair performed — it does not extend to unrelated faults or new damage
- Warranty is void if the unit has been tampered with by another technician after our service
- Replacement parts carry the manufacturer's warranty where applicable
- Cleaning and gas refilling services do not carry a 90-day warranty but include a satisfaction guarantee
Cancellation & Rescheduling
We understand that plans change. Our cancellation policy is designed to be fair to both parties.
- You may cancel or reschedule an appointment by contacting us at least 2 hours before the agreed visit time
- Cancellations with less than 2 hours' notice where the technician is already en route may incur a travel charge
- We may reschedule appointments in cases of technician unavailability or emergency — you will be notified promptly
- TREX 365 plan visits may be rescheduled with 24 hours' notice without penalty
Limitation of Liability
Ashok Aircon Service takes every care to carry out services to the highest standard. However, our liability is subject to the following limitations:
- We are not liable for pre-existing damage or faults unrelated to the service performed
- We are not responsible for AC units that fail due to power surges, manufacturer defects, or misuse after our service
- Our maximum liability for any claim is limited to the cost of the service performed
- We are not liable for indirect losses such as lost productivity or property damage caused by an AC unit failure
If damage occurs directly as a result of technician error, we will assess the situation in good faith and take appropriate corrective action.
Customer Conduct
To enable our technicians to perform their best work at your location, we ask that:
- The service area is accessible and reasonably clear for the technician to work safely
- Our technicians are treated with courtesy and respect at all times
- Accurate information about the AC unit and the nature of the fault is provided when booking
- Pets are secured and not allowed to interfere with the technician's work area
We reserve the right to withdraw service if our technician's safety or wellbeing is at risk.
Changes to These Terms
We may update these Terms and Conditions from time to time. The most current version will always be published on this page with the date of the last update. Continued use of our services after changes have been made constitutes your acceptance of the revised terms.